Shipping Policy

At Bealun, we want your order to arrive quickly and safely. Below you’ll find everything you need to know about our shipping process.

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Order Processing

• Orders are processed and dispatched within 1–3 business days.

• During peak seasons or holidays, processing may take up to 7 business days.

• An order is considered dispatched once it has been handed to the shipping carrier.

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Estimated Delivery Times for Cosmetics

Delivery estimates begin once your order has shipped. Times may vary depending on your location:

• North America: 3–5 business days*

• Global: 5–14 business days

• Australia & New Zealand: 7–22 business days

• Remote Areas:

  • 5–8 business days – Nova Scotia, Newfoundland & Labrador, Prince Edward Island, Northern Ontario, Northern Quebec, Alaska, Hawaii

  • 7–11 business days – Northwest Territories, Yukon, Nunavut

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Estimated Delivery Times for Clothing and Adult Toys

• North America: 3-7 business days

• Europe: 7-14 business days

• Asia: 10-21 business days

• Australia & Oceania: 10-21 business days

*Please note: Carrier delays, customs clearance, or extreme weather may extend delivery times. These factors are outside of our control, but we’ll do our best to keep you updated.

**Please note that these are average delivery timelines and do not include order processing time (1-3 business days). Delivery times may vary based on your local customs processing.

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Shipping Details & Address Changes

• Please ensure your shipping information is complete and accurate at checkout.

• Incomplete or incorrect details may cause delays or cancellations.

• If an address error is detected, we’ll email you within 3 business days for confirmation. If we don’t hear back, the order may be canceled.

• Need to make a change? Email help@bealun.com within 24 hours of placing your order. We’ll do our best to update your details, though changes after this window cannot be guaranteed.

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Delivery Delays

While we work hard to ship quickly, delays may occur due to:

• Carrier issues (weather, logistics, high seasonal volume)

• Payment or address verification problems

• Product availability

We’ll notify you if we anticipate a significant delay.

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Lost or Stolen Packages

Once an order has been handed to the carrier, it is their responsibility to deliver.

• If your package is lost or stolen, please contact us at help@bealun.com and we’ll support you in working with the carrier to resolve the issue.

• Resolutions vary by situation, and while replacements are not guaranteed, we’ll always do our best to help.

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Policy Updates

Bealun may update this Shipping Policy from time to time. We encourage customers to review it periodically. By placing an order, you agree to the terms outlined here.

For any questions, our support team is always happy to help: help@bealun.com